This guide is designed to help SACCO Administrators fund their SACCO float account for pay-outs through Cellulant. We've broken it down into easy steps to ensure your SACCO's transactions are processed smoothly and efficiently.
First, decide whether you want to transfer the money from your Collections Wallet to you Payouts wallet (free of charge and done within 4 hours), or if you want to transfer from your bank to your Payouts wallet (free of charge (aside from your bank charges) and done within 4 hours after money has reflected).
If sending from Collections to Payouts
Step 1: Email to request the fund transfer
Send a new email for every individual request, stating your SACCO name and your desired action in the title. Include any details in the body of the email, incl. the amount that you want to transfer (e.g. full amount in the Collections wallet)
Address the full Cellulant team:
- keziah.nyokabi@cellulant.io
- geoffrey.kabaiya@cellulant.io
- servicedesk@cellulant.io
- keziah.nyokabi@cellulant.io
CC our support team at:
This is crucial for tracking and confirming the funds to your SACCO's float account.
Step 2: Confirmation and Account Update
- The funds will be confirmed and reflected in the SACCO float account on the Tingg platform within 4 hours (on working days, cut-off time of 3pm).
If sending from bank to Payouts
Step 1: Initiate a Fund Transfer
Transfer the desired amount to the below Cellulant Bank account details (bank deposit or online bank transfer).
- Bank Name: STANBIC BANK KENYA
- Branch: CHIROMO BRANCH
- Account Name: CELLULANT KENYA LIMITED
- Account Number: 0100005008861
- SWIFT Code: SBICKENX
- Branch Code: 31007
OR
Paybill: 600100
Account Number: 0100005008861
Step 2: Submit Proof of Payment
- Send a new email for every individual POP, stating your SACCO name and your desired action in the title. Include any details and the POP in the body of the email
Address the full Cellulant team:
- keziah.nyokabi@cellulant.io
- geoffrey.kabaiya@cellulant.io
- servicedesk@cellulant.io
- keziah.nyokabi@cellulant.io
CC our support team at:
This is crucial for tracking and confirming the funds to your SACCO's float account.
Step 3: Confirmation and Account Update
- The funds will be confirmed and reflected in the SACCO float account on the Tingg platform within 12 hours.
Need Help?
- Reach out to servicedesk@cellulant.io for support.
- Keep your payment receipt for SACCO's records.
Conclusion: With these steps, you'll have your SACCO's float funded in no time. Our support team (support@kwara.com) is ready to assist you should you encounter any difficulties or have any questions regarding the process.
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