How to Resolve errors on Member app.

Problem 1: Blocked PIN

Cause: This problem is caused when a member attempts to key in the wrong PIN multiple times, after the third attempt, their account is blocked.

Solution: Please contact your Sacco's office to unblock your account.

Problem 2: Error 404 

Cause: The issue occurs when the DOCUMENT Type field is not correctly populated in the system. For example, the admin may enter document type as "ID," "national," or "national ID ." The is will hence cause the error.

Solution:  For National IDs, the document type should be NATIONAL whereas if the document provided is the Passport, the type should be PASSPORT.Kindly note that the document type is case sensitive and should always be in CAPS.  

Contact your SACCO for correction of this error in case it occurs.

Problem 3: User cannot be found in the SACCO files 

Cause: This error is caused when the member's details (KYC) information is not populated correctly or is missing. This relates to the phone number and Identification details (ID number and passport number) 

Solution: Confirm that the member's details are added correctly, the phone number should be in the +254 format. That is the member's phone number should be added as +254711223344 and not 0711223344.  

Contact your SACCO office when you encounter this error and confirm that your phone number and ID details are correctly populated.