How to Request a Fund Transfer from Cellulant to Your SACCO Bank Account

Step 1: Submit the Fund Transfer Request

• Send a new email for each transfer request.

• Use the subject line to clearly state your SACCO name and the action required (e.g. “[SACCO Name] – Request to Transfer Funds from Collections Wallet to bank account”).

• In the body of the email, include the transfer details—especially the amount to be moved (e.g. “Please transfer the full amount from our Collections wallet”).

Recipients:

• To:

  • timothy.kolale@cellulant.io

  • ann.murage@cellulant.io

  • servicedesk@cellulant.io

• CC:

  • support@kwara.com

  • olga@kwara.com

Important: Always CC Kwara’s support team to help track and confirm the transfer to your SACCO's float account.

Step 2: Confirmation and Account Update

• Once processed, Cellulant will send a Proof of Payment (POP).

• Use this POP to follow up with your bank and request that the funds be credited to your SACCO account.