How to check for Failed Batch Transactions

How to Identify the Reason for a Failed Batch Transaction:

1. Log In to Core:

   • Start by logging into your Core application using your credentials.

2. Access the "More" Menu:

   • Once logged in, navigate to the main dashboard. Click on the "More" button in the menu (usually located in the top or side navigation bar).

3. Go to Batch Transactions:

   • From the drop-down or side menu, select "Batch Transactions". This will take you to the section where you can manage and review all batch transactions.

4. Select the Specific Batch:

   • In the batch transactions screen, look for the specific batch that you need to investigate. You may have options to sort or search by batch ID, date, or other criteria. Click on the batch in question to open it.

5. Filter by Status:

   • Once you're viewing the batch details, locate the "Status" filter options. This will help you narrow down the transactions to those with specific statuses. Apply the "Status" filter to focus on those transactions that have failed.

6. Filter by Failed Transactions:

   • After applying the status filter, select "Failed" to only view the transactions that did not succeed. This will allow you to focus on the problematic transactions that need further investigation.

7. Review Each Failed Transaction:

   • Click on each failed transaction to open more detailed information. In the transaction details, you’ll be able to see specific error messages or failure reasons, such as incorrect data, processing issues, or system errors that caused the transaction to fail.