Troubleshooting Guide: Page Not Loading Properly.

Created by Judy Macharia, Modified on Sun, 24 Sep, 2023 at 8:41 AM by Judy Macharia

Encountering issues with a webpage that won't load? No worries! Follow these steps to get things back on track:

1. Clear Cache and Cookies:

  • Go to your browser settings or history.

  • Look for the option to clear browsing data.

  • Ensure 'Cookies and other site data' and 'Cached images and files' are selected.

  • Clear the data and then try accessing the website again.

   2. Check Extensions/Add-ons:

  • Go to the extensions or add-ons page in your browser settings.

  • Disable all extensions temporarily.

  • Restart your browser and check if the website loads. If it does, enable the extensions one by one and check after each to identify the problematic one.

    3. Reset Browser Settings:

  • Go to your browser settings.

  • Find the option to reset settings (this will revert all settings to default, so be aware of any custom configurations you have).

  • Reset the settings and try accessing the website again.

    By following these steps, you'll likely resolve the webpage loading issue. If the problem persists, don't hesitate to reach out to our support team via for further assistance. We're happy to help!

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