How to close a savings account.

Created by Judy Macharia, Modified on Thu, 21 Sep 2023 at 03:22 PM by Judy Macharia

A sacco staff member (with the appropriate user-role permissions) can close a member saving’s account activity through the following steps:

  1. Log into https://app.kwara.com/
  2. On the member page, scroll down to the member list & click on any member whose account is in an active/inactive status 
  3. On a member’s profile, click on any of their active savings account to open the account
  4. For a savings account to be closed the balance must be nil
  5. On the savings account page, click on the More, then Close

     

    • A mandatory narration is required before account closure, a modal will pop up with an input field for the narration

    • Click on the close button

    • The savings account will change state from active to closed

    • The savings account will now appear under the filtered list - closed accounts

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