A sacco staff member (with the appropriate user-role permissions) can write off a member loan account through the following steps:

  • Log into https://app.kwara.com/

  • On the member page, scroll down to the member list & click on any member whose account is in an active/inactive status 

  • On a member’s profile, click on any of their active loans account to open the account

  • On the loans account page, click on the More, then writeoff 

  • A mandatory narration is required before account write-off, a modal will pop up with an input field for the narration

  • Click on the close button

  • The loans account will change state from active to closed (writeoff)

  • The loans account will now appear under the filtered list - written off 

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